Adding a User

1. Click Users on the left navigation pane.

   By default, the Users tab is automatically displayed.

2. If you have configured a number of organizations in your system, expand the organization where the new user is to be added.

   By default, the Global organization is always displayed as expanded. Collapse this entry to go to other organizations.

3. Click Add User.

4. On the Create User page, enter the new user's details.

   Field	Description
   Image	You can either: drag-and-drop an image of the new user into the image space. click Webcam to use the computer's camera to take an photograph of the user. Position the person in front of the computer's camera, so their face is clearly visible. On the Add User Image dialog box, click Capture then define the area of the image that will be used for the new user's profile picture. Click Save. click Add Files to find and select the user's image from your files. Only BMP, GIF, JPEG and PNG image formats are supported.
   User Type	Select one of: General, Access, Operator or Contact. Depending on the selected user type, different fields are available for information to be entered about the new user.
   Personal Information
   Email Address	Enter the user's email address.
   Username	Enter a unique username. The username must not be an email address and must not include any spaces.
   First Name and Last Name	Enter the user's first and last name.
   Password	For General and Operator users, enter a password for the user. or Let Sonitrol CORE automatically generate the password. These generated passwords comply with a strong password security policy. The password must be at least 6 characters in length and it must not include any spaces. Click to make the password characters visible or to hide the password characters. The bar below the field displays a visual indicator of the security strength of the entered password. For example, a red color indicates a very weak password and a green color indicates a strong password.
   MFA Method	For General and Operator users, you can enable multi-factor authentication (MFA) to enhance security. The available options are: No MFA Unique Code (Authenticator App) Note: Administrator, Gateway User and Default Service Technician users will always use No MFA login method even if this value is set to Unique Code (Authenticator App).
   Organization	By default, the user will be created in the current logged-in organization. A different organization can be chosen, if needed. Click x to remove the current selection, and search for another organization.
   Other Information
   Extended Time	Turn on the toggle to allow the user additional time. If enabled, the user is allowed extra time, outside of the scheduled time, to remain in an area.
   Tags	Click Add Tag to include metadata on the user's profile.
   Identification Information
   Phone Number	Enter the user's phone number which is to be used to contact them.
   Custom Identification Information The following fields may display in the Identification Information section if they have been included when the system was configured.
   Identity Card	Enter the details of the new user's identity card. This field is only available if the User Type is Contact.
   Gender	Select the user's gender from the drop-down list.
   Address	Enter the user's home address.
   Date	The start date for the new user.
   Duration	The end date for access by the new user. For example, if the new user is a employee on a fixed term contract, they will only be working to a fixed date.
   Person To Contact In Case Of Emergency	Enter the details of the person to contact if there is an emergency involving the new user.
   Emergency Contact Number	Enter the telephone number of the person who is to be contacted if there is an emergency involving the new user.
   SIP Number	Enter the session initiation protocol number (SIP) that will be used by this user.
   Personal ID	Enter the user's identification number within the organization.
   Title	Enter the title of the user's role within the organization.
   Immediate Supervisor	Enter the name of the new user's immediate supervisor.

5. Assign role(s) to the new user.

6. Add credentials for the new user.

7. Click Create.

8. At the prompt, click Done if you only wish to create one user.

   Otherwise, click Create another user.