Diagnostic Logs
A raw data log can be extracted from the S1000 Controller using PuTTY.
Note: It is advisable to view the events log using Sonitrol CORE or the Sonitrol CORE Manager App. The following methods should only be used if absolutely necessary.
Tip: PuTTY is available as a free download.
A pre-configured file is available from Sonitrol Support.
A pre-configured file is available from Sonitrol Support.
How to extract a raw data log
- Connect the S1000 Controller to the computer using the Service Adaptor.
- Run the PuTTY executable file.
-
Complete the details for the PuTTY settings.
Field
Description
Session
Serial Line
Enter COM6.
Speed
Enter 115200.
Connection type
Select the Serial option.
Logging
Session logging
Select All session output.
Log file name
Enter
putty.log.Terminal
Implicit CR in every LF
Tick the checkbox.
Implicit LF in every CR
Tick the checkbox.
-
Click Open.
The PuTTY terminal displays the S1000 Controller's log information.
The log information is also saved to the
putty.logfile.
How to extract an events log
It is recommended that events logs are obtained using Sonitrol CORE or the Sonitrol CORE App. The following should only be done if absolutely necessary.
- Push the Switch S5: Enclosure Lid Tamper sensor on the S1000 Controller while running PuTTY to display the events log.